Shipping policy
Thank you for shopping with us. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges and estimated delivery times are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping: 3–5 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.
3. Tracking Information
Once your order has shipped, you will receive tracking information via email. Please allow up to 24 hours for tracking updates to appear.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
If you notice an error in your shipping address, contact us as soon as possible before your order ships.
5. Lost or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to help resolve the issue.
6. Delayed Shipments
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to high order volumes, carrier issues, or external factors beyond our control.
7. Contact Us
If you have any questions about this Shipping Policy, please contact us at:
- Email: hello@lusheez.co.uk
- Business Hours: Monday–Friday, 9:00 AM–5:00 PM